Privacy Policy

Updated on: 13.09.2012

1. Introduction

ABC-VOIP is strongly committed to respecting and protecting your privacy. Please carefully read the following Privacy Policy.


2. Personal Information

Personal information includes any information which can identify an individual, presented in any form, such as: age, name, address (incl. email address), ID numbers, income, credit references and records, ethnic origin, and evaluations.
This Privacy Policy expresses our approach to complying with the Data Protection laws that apply in Canada, and applies to the collection of your Personal Information via the Site.

You must not register with ABC-VOIP or register to any ABC-VOIP service available via this Site if you do not accept this Privacy Policy and the ABC-VOIP Terms of Service.


3. Your Personal Information

As a general principle, ABC-VOIP will identify the purposes for which personal information is collected at or before the time the information is collected.

What information ABC-VOIP will collects:

  • your full name;
  • your address;
  • your email address;
  • current phone number;

Purposes: This information and any other information you provide to ABC-VOIP via the Site, email or telephone is required in order to provide you with ABC-VOIP services and the relevant equipment required using ABC-VOIP services.

ABC-VOIP collects Personal Information only for the purposes set out in this Privacy Policy, including providing service(s) and/or products to its Customers:

  • to maintain commercial relations and to communicate with its Customers (which will include, but not be limited to: billing, collection, support, advertising, promotion, account and credit card verification);
  • to identify Customer needs and/or preferences;
  • to meet legal and regulatory requirements;
  • to administer and manage its business operations; and
  • As otherwise required or permitted by law.


4. Limiting use, disclosure and retention

We may share non-personal, aggregated information with our customers, partners, and advertisers. Aggregated information is not linked to any personal information that can identify an individual person.

Unless we have your permission or are required by law, we only share the personal information you provide through our Site with business partners that are acting on our behalf. ABC-VOIP reserves the right to disclose customer information to the extent authorized by federal surveillance statutes. We make every reasonable effort to ensure that such ACB-VOIP affiliates and business partners, including those in Canada and/or any other countries, protect your personal information consistent with our Online Privacy Policy.

Changes in ABC-VOIP business: Personal Information may also be disclosed in connection with a sale, transfer or reorganization of one or more of ABC-VOIP businesses, in which case ABC-VOIP will require that any Personal Information will continue to be treated in accordance with this Privacy Policy or as otherwise permitted by law.

Personal Information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of you, the individual or as otherwise required or permitted by law. Personal Information will be retained only as long as necessary for the fulfillment of those identified purposes or as otherwise required or permitted by law.


5. Consent to transfer of Personal Information Overseas

Place of processing: The Personal Information held by ABC-VOIP is stored on and processed on computers situated in Canada.

Consent: Where required, ABC-VOIP will generally seek consent for the use or transfer the information overseas at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when ABC-VOIP wants to use information for a purpose not previously identified).

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. ABC-VOIP will inform you of the implications of such withdrawal. In order to withdraw consent, you must provide notice to ABC-VOIP in writing.


6. Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We, like most websites, use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. 

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. 

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. Accuracy and removing your details

Personal Information will be updated as necessary for the purposes for which it is to be collected and used.

ABC-VOIP will not routinely update Personal Information unless such a process is necessary to fulfill the purposes for which the information was collected. Personal Information that is used on an ongoing basis, including information that is disclosed to third parties, will generally be accurate and up-to-date to the best of ABC-VOIP knowledge.


7. Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through the Site. However, please be advised that ABC-VOIP cannot guarantee and has no control over the public or third party network through which you send your personal information.


8. Accountability

ABC-VOIP is responsible for Personal Information under its control and has designated an individual or individuals who are accountable for the organization’s compliance with this Privacy Policy.

If you have any questions or concerns in relation to this Privacy Policy ABC-VOIP Privacy Officer may be contacted.


9. Individual access

Access requests: Upon written request, ABC-VOIP will inform you whether or not it holds Personal Information about you, and will provide you with the opportunity to review the Personal Information it holds and request the update or modification of the same or request its deletion in accordance with this Privacy Policy.

Disclosure for legal reasons: ABC-VOIP reserves the right to communicate such of your Personal Information as it holds to third parties which seek the disclosure of it, and which make a legally compliant request for its disclosure. ABC-VOIP also reserves the right to communicate your Personal Information to the relevant authorities if we believe that you are involved in illegal activities or commit any breach of this Privacy Policy, which would justify such disclosure.

You acknowledge and agree that, to the extent necessary, it is your responsibility to:

  • provide all equipment, including a computer and modem, necessary for you to establish a connection to the Internet
  • provide for your own connection to the Internet and pay any telephone service fees associated with such connection

This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter here of.


If you have questions or concerns regarding this statement, you should contact our Privacy Team.