Terms and Conditions

End User Service Agreement

1. BINDING AGREEMENT

THIS END USER LICENCE AGREEMENT (“THIS AGREEMENT”) CONSTITUTES A LEGALLY BINDING AGREEMENT BETWEEN ABC-VOIP LTD AND YOU (“YOU", "YOUR”, "END USER", "USER", "CUSTOMER" AND / OR "RESELLER") FOR THE NON EXCLUSIVE USE OF THE ABC-VOIP LTD SERVICES AND TELEPHONY DEVICES (“THE NETWORK”) AND THE ONLINE IP TO IP, PHONE TO IP AND IP TO PHONE COMMUNICATION SERVICES (“THE SERVICES”)

By using all or any portion of the Network or the Services you accept all the terms and conditions of this agreement.

You acknowledge that your electronic submissions constitute your agreement and your intention to be bound by this Agreement.

 

2. Right to Modify Agreement

ABC-VoIP Ltd further reserves the right to modify this Agreement at any time by posting such modification on the website at www.abc-voip.com and such modification shall be deemed effective immediately upon posting of the modified Agreement. Your continued usage of the Services shall be deemed to constitute your acceptance of the modified Agreement. We recommend that you visit this page on a regular basis to review the Terms and Conditions of this Agreement.

 

3. No Compulsion to Offer Emergency Services

You recognize and agree that ABC-VoIP Ltd is not required to offer Emergency Services pursuant to any applicable local and or national rules, regulation or law.

 

4. No emergency calls

You expressly acknowledge and agree that the service provided by ABC-VoIP Ltd does not and is not intended to support or carry emergency (911) calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and that ABC-VoIP Ltd is not liable in any manner for such calls. In the event that, with Your permission, another user uses Your account, You are responsible to inform that user that it is not possible to support or carry emergency calls with the ABC-VoIP Ltd service.

 

5. Licence Restrictions

You are not allowed to rent, lease, sublicense, sell or assign your rights to the Services (including your unique phone number) to any third party(s).

You are not allowed to collect any information about the Network or users or Services by monitoring or intercepting any process of the services or the Network.

You are not allowed to use any type of process, device, codes or instructions that are designed to gain unauthorized access to the Services or the Network.

You are not allowed to use the Services in a way that infringes any third party's intellectual property or other proprietary right or is threatening, obscene or in any way harmful or illegal.

Your unique number remains at all times the property of ABC-VoIP Ltd and may be subject to change without notice.

You are responsible for all liability that may arise from your failure to provide true, accurate, current and complete information and to maintain and promptly update such information. If you provide incorrect information, or ABC-VOIP Ltd have reasonable grounds to suspect that this information is: untrue, inaccurate, misleading, not current or incomplete, ABC-VOIP Ltd may suspend or terminate or refuse any and/or all current or future use of the service.

You agree to provide a valid credit card information (Visa, Master Card) during purchasing credits.

You agree to provide during payment process via PayPal the same email address as in client profile (provided during registration).

You agrees to promptly provide call account information personal or billing information changes (including real name, address, e-mail address, telephone number, or other) to ABC-VOIP Ltd.

You agree not to change the electronic serial number or equipment identifier of the Equipment, or to perform a factory reset of the Equipment, without written permission in each instance, which ABC-VoIP Ltd may deny in its sole discretion.

You agree not to hack or disrupt the service or to make any use of the Service that is inconsistent with its intended purpose or to attempt to do so.

 

6. Confidentiality and Account Security

You are responsible for maintaining the confidentiality and security of your account and pin number and you accept responsibility for any and all activities that occur under your account. You agree ABC-VoIP Ltd is not responsible for any lost or stolen pin numbers, prepaid vouchers or cards nor any unauthorized use or any other breach of security. You agree to notify ABC-VoIP Ltd immediately of any unauthorized use or any other breach of security.

ABC-VoIP Ltd agrees to not sell your personal or corporate information to third parties.

 

7. Charges, Payments and Credits

Credit, purchased using any payment method, is valid for an indefinite period of time. There is no limit to the maximum amount of credit per user account.

You shall be deemed to authorize any charges incurred from the use of your account. You agree to pay ABC-VoIP Ltd for any charges due and payable arising from the use of your account.

All rates are subject to change without prior notice. We strongly advise you to visit the website and check the rates on a regular basis.

 

8. Billing

All traffic routed to the following markets will be rated based on durations measured by the following billing increments: Mexico and Gambia fix and mobile: 60 seconds increment starting at a minimum of 60 seconds. Rest of the world: 6 seconds incremnet starting at a minimum of 6 seconds. United Kingdom - Local calls: a setup fee of 0.04$ applies for each call on top of rate per minute.

 

9. Termination

Either party may terminate this Agreement at any time without cause or reason by providing notice to the other. The account will be automatically terminated following any period of inactivity exceeding six (6) months.

Upon termination of this Agreement all licenses and rights to use the Services shall terminate.

Your account holds no cash value or surrender value on termination and any residual credits shall be deemed to have expired on termination of the account.

 

10. FRAUD

You agree to notify the ABC-VOIP Ltd immediately, in writing to Customer Service, if You become aware at any time that Your Service (or any aspect of the Service such as password or PIN) is being or has been fraudulently, improperly or unlawfully Used. When You notify us, You must provide Your account number and a detailed description of the nature of the fraudulent, improper or unlawful Use of the Service. Failure to do so in a timely manner may result in the termination of Your Service and additional charges to You. You will be liable for all Use of the Services, irrespective of fraudulent, improper or unlawful use of the Services. You are responsible for the security of Your authorization codes, passwords and PIN numbers, if any, as well as any and all access to Your telephones, telecommunications systems and Service.

 

11. Monitoring

ABC-VOIP Ltd use a private security firm to automatically screen IP addresses upon logging in to the customer portal and also when you sign up for a new account. If this score is too high, you may be denied access by the system. You will not held ABC-VOIP Ltd accountable for any inconvenience, financial loss or other issues related to this security measure.

ABC-VOIP Ltd may monitor the use of our service for violations of this agreement and may block and / or remove the user account if suspects a violation of this agreement.

 

12. NO WARRANTY

ABC-VoIP Ltd does not claim that its service is “standard line quality”, and the client understands that the service quality is “as is”, and should vary depending on the location of the customer and the destination of each call.

 

13. Limitation of Liability

You agree that under no circumstances, including, but not limited to, negligence, shall ABC-VoIP Ltd or other related parties be liable to you for any damages whatsoever (including without limitation direct, indirect, incidental or consequential damages including damages for loss of profits, business interruption, loss of or damage to programs, datafiles or information or any other pecuniary loss) arising out of the use of or inability to use or failure or errors arising out of the use of the Network or the Services even if ABC-VoIP Ltd has been advised of the possibility of such damages.

If you are dissatisfied with the Network or the Services, your sole and exclusive remedy is to Terminate the Agreement.

The liability of ABC-VoIP Ltd or other related parties arising from misdelivery, non-delivery, or any other errors or omissions in the provision of the Services is limited to an amount equal to the charge for any such services.

 

14. You Indemnify ABC-VoIP Ltd

In the event of a lawsuit arising out of your use of the Network or the Services as provided by ABC-VoIP Ltd or other related parties or arising out of your breach of these Terms and Condition, you agree at your cost to defend, indemnify and hold ABC-VoIP Ltd or related parties harmless from any claim, demand, or damage, including reasonable legal costs, asserted by any third party due to or arising out of your conduct or use of the Services.

 

15. You represent and warrant

You represent and warrant as follows:

  • that you possess the legal right and ability to enter into this Agreement and to comply with its terms.
  • that you will use the Network and the Services for lawful purposes only and in accordance with this Agreement and all applicable laws in your Jurisdiction.
  • that you will not attempt to reverse engineer or hack the Network nor will you attempt any other use which is expressly forbidden under section five (5) of this agreement.
  • that you agree to cooperate with, law enforcement authorities in prosecuting users who have participated in such breaches.
  • that you will provide true and accurate information as and when requested by ABC-VoIP Ltd.
  • that you are not under the legal age limit for using internet based applications or services where and if such age limit exists in your Jurisdiction.
  • that you will not transfer the Network or the Services are prohibited by law.

 

16. Agents / Affiliates program

All agents / affiliates of ABC-VOIP Ltd do so at will and agree that they are in no way involved with the client from that point on nor will they act between ABC-VOIP Ltd and the customer. Payment of commission implies nothing more than payment for services rendered.

Once you apply for the program it will be submitted for approval. Once you receive the email notifying you of acceptance, you can begin to receive commissions for the referrals that you make to https://clients.abc-voip.com.

We offer agent commissions on Long Distance Call Credit purchases, calling plans and other services.

Only orders placed within the agent / affiliate program will be considered for commission. There is no way to add an agent / affiliate ID to an order that has been placed or existing customer account. Commissions are paid monthly on agent accounts with credit balances of over $50.00. Agent commissions and the ABC-VOIP Ltd Affiliate Program are subject to change and / or cancellation without notice.

By applying for the ABC-VOIP Ltd Agent Program you agree to consider all communications from ABC-VOIP Ltd as confidential and agree not to disclose the information to any third party or to use this information in any way that would be considered to negatively impact ABC-VOIP Ltd. In addition, by applying for the ABC-VOIP Ltd Agent / Affiliate Program you agree that the end user is the customer of ABC-VOIP Ltd and not the ABC-VOIP Ltd Affiliate.

In order to properly support the customer it is necessary for you to inform the them that in the event they need customer service or support that they are to contact info@abc-voip.com or support@abc-voip.com directly. ABC-VOIP Ltd will not provide third party support to the ABC-VOIP Ltd Affiliate on behalf of the customer.

 

17. CallShops / SIP tranking / Wholesale A-Z Resellers

Reseller is an authorized dealer who re-sells ABC-VOIP Ltd products and services. This Agreement includes full description of the obligations.

 

18. Money Back Guarantee

Our money-back guarantee is available for new customers only. We will reimburse your full credit (deducted with the call charges) within 7 days of first charge, should you decide to cancel your account.

 

19. Advertising Privacy

We use Google Analytics and other statistical tools to track customers access when you visit our website. Google may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide us statistical services. If you would like more information about this practice and to know your choices about not having this information used by Google, see http://www.google.com/analytics/

 

20. YOUR ACCEPTANCE

BY USING THE SERVICE YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT AND YOU AGREE TO BE BOUND BY THEM.

 

Last revised: May 2015.